This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as: benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers. Dr Surya Nepal is a Principal Research Scientist at CSIRO Data61, where he leads the distributed system research team. His main research interest is in the development and implementation of technologies in distributed systems and social networks, with a focus on security, privacy and trust. He obtained his PhD from RMIT University, Australia. At CSIRO, he undertook research in multimedia databases, web services and service oriented architectures, social networks, security, privacy and trust in collaborative environments and cloud systems and big data. He has over 100 refereed publications, with many in top international journals and conferences (e.g., VLDB, ICWS, ICSOC, International Journals of Web Services Research, IEEE Transactions on Service Computing, ACM Computing Survey and ACM TOIT. He has edited two books and many international journal special issues. He serves as program chairs and program committee members in many international conferences and workshops. He has delivered talks/tutorials/keynotes on trusted systems in national and international venues. Dr Cécile Paris is a Senior Principal Research Scientist Science Leader at CSIRO Data61, leading the Knowledge Discovery and Management Research Group. Céciles expertise is in Computational Linguistics and User Modelling, and, in the recent past, social media. Cécile received her PhD from Columbia University, New York. Prior to joining CSIRO, she worked at the Information Sciences Institute (USC/ISI, California) and ITRI (University of Brighton, UK). Cécile has over 150 referred publications; she has co-edited books and special issues of international journals. She participated in the Human Services Delivery Research Alliance (HSDRA), a 4-yr research alliance between the Australian Department of Human Services and CSIRO, in which she defined and led projects on improving service delivery through social media. Cécile is very active in the research community, in Australia and internationally, serving on numerous conference and workshop committees, on review boards of grant-giving bodies and journals. She is the chair of the Australian professional organisation in human computer interaction, CHISIG, and received the CHISIG medal in 2011. Professor Dimitrios Georgakopoulos joined the RMIT University in July 2014 from CSIRO, where he was a Research Director at the ICT Centre, leading the Information Engineering Laboratory, the largest Computer Science research organisation in Australia. Prior to joining CSIRO, Dimitrios held research and management positions in industrial laboratories in the US, including Telcordia Technologies (where he helped found two of Telcordias Research Centers in Austin, Texas, and Poznan, Poland), Microelectronics and Computer Corporation (MCC) in Austin, Texas, GTE (currently Verizon) Laboratories in Boston, Massachusetts, and Bell Communications Research (Bellcore) in Piscataway, New Jersey. Dimitrios was successful in attracting significant ($25M+) of external research funding from industry and research funding agencies. He has extensively published and has served as the General or Program Chair of major international conferences. He has received two outstanding paper awards from the IEEE Computer Society (CS) and several IEEE CS service awards. He was the recipient of GTEs Excellence Award. In Australia, he has been a co-principal investigator in four ACT iAwards, and a CSIRO divisional innovation award.
Social Media for Government:Theory and Practice
Social Media for Government:Theory and Practice
Social Media for Government:A Practical Guide to Understanding, Implementing, and Managing Social Media Tools in the Public Sphere SpringerBriefs in Political Science. 1st ed. 2017 Gohar F. Khan
Social Media and Local Governments:Theory and Practice. Auflage 2016
Social Media for Government Services:1st ed. 2015 N.N
Social Media for Government:A Practical Guide to Understanding, Implementing, and Managing Social Media Tools in the Public Sphere. 1st ed. 2017 Gohar F. Khan
This book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network sites, and content communities) from a public sector perspective. Through social media, government organizations can inform citizens, promote their services, seek public views and feedback, and monitor satisfaction with the services they offer so as to improve their quality. Given the exponential growth of social media in contemporary society, it has become an essential tool for communication, content sharing, and collaboration. This growth and these tools also present an unparalleled opportunity to implement a transparent, open, and collaborative government. However, many government organization, particularly those in the developing world, are still somewhat reluctant to leverage social media, as it requires significant policy and governance changes, as well as specific know-how, skills and resources to plan, implement and manage social media tools. As a result, governments around the world ignore or mishandle the opportunities and threats presented by social media. To help policy makers and governments implement a social media driven government, this book provides guidance in developing an effective social media policy and strategy. It also addresses issues such as those related to security and privacy. Dr. Khan has several years of experience in information systems/ICT: teaching, consultancy, and research working with multicultural teams. Since his PhD in 2011, Khan has published over 30 articles in refereed journals, conference proceedings, and book chapters. His research has been published (or accepted for publications) in Online Information Review (OIR), Social Science Computer Review, Government Information Quarterly, Journal of the American Society for Information Science and Technology (JASIST), Scientometrics, Information Development, Internet Research, Asian Journal of Communication, and Asia Pacific Journal of Information System (APJIS), among others. His research has been presented at international conferences held in Utrecht, Stanford, Istanbul, Paris, Germany, and Seoul. His research interests include, 1) Social Information Systems & Social Media, 2) ICTs in public sector (e-government, government 2.0), and 3) Knowledge-based Innovation. Prior to his doctoral studies, Dr. Khan held a senior management position with the Afghan Ministry of Communications and Information Technology. He is also an Associate Editor of Journal of Contemporary Eastern Asia and founding Director of Center for Social Technologies. See his research profile at Google Scholars.